Steve Shaw Training
Service Advisor Foundations

To recruit, promote and retain quality individuals, Steve Shaw has developed a comprehensive associate onboarding and development program.

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Onboard Your Dealership Associates with Expert Service Advisor Training

About our Team

Training That Works for Service Advisors at Every Level

Steve Shaw Training has developed a world class, fully immersive onboarding training program for all of the dealership fixed operations associates. This is a four day intense program where Steve Shaw Training customizes it's training to match your dealership process and approach to customer service and sales.

This training is for:

  • New Associate Onboarding
  • Current Service Advisors seeking to sharpen their skills
  • Dealerships aiming to grow their revenue
  • Teams seeking cohesive, results-driven training
  • Annual Recertification

Transform Your Sales Game with Professional Service Advisor Training

About Curriculum



About Service Advisor Foundations

We help you establish your standards. Each dealership brand and market will have specific standards and requirements available for the associate to review. Dealership management will work together with the associates to further their understanding of the standards and help develop individual performance.

This program has 5 components:

  • Service Advisor Foundations Training (SAFT)
  • Custom Branded Virtual University Training
  • Key Performance Indicator Standards
  • Service Advisor Certification
  • Annual Recertification

Invest in your employees’ growth and unlock their true potential

Empowering Employees, Driving Success

Effective teams are the cornerstone of any successful dealership. Steve Shaw's Service Advisor training solutions are designed to empower your workforce, foster collaboration, and drive results.

  • Increase your close rate and boost revenue
  • Build confidence in any sales scenario
  • Improve Problem-Solving Skills
  • Boost Employee Morale
  • Adapt to evolving market trends with ease
  • Gain a competitive edge in your industry

Trusted by Leaders

"Steve Shaw Training approach has helped transform our service department. SST has helped our service advisors present the facts to the customer and they intern respond by purchasing the “Needed” and “Required” items. This has helped us maximize our profitability. We have improved our RO Performance over .3 Per RO and $18 in Effective Labor Rate."
Jamie Powers
Fixed Operations Director
"Steve Shaw Training has helped improve our dealership culture. Our HIGH Volume shop transformed from conventional to lateral support production system. We have seen our RO Performance improve over .3 per RO and $20 in Effective Labor Rate."
Jeff Pister
General Manager
Honda Marysville
"Steve Shaw Training helped us develop our Fixed Operations “ Play Book”. These processes have helped us improve our performance over 20% in each of dealership fixed operations. "
Brandon Malatino
Fixed Operations Director
Maus Auto Group Nissan
"Steve Shaw Training is a consistent partner to the Horne Auto Group. We have seen our RO Performance improve dramatically. SST has help us maximize our profitability and CSI performance."
Jimmy Powell
Fixed Operations Director
Horne Automotive Group

We help you set the standards for fixed operations success

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